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Topic Review
Enhancing SMEs’ Resilience against COVID-19
COVID-19 pandemic has brought significant and multiple challenges for small and medium enterprises (SMEs). While SMEs have traditionally faced financial and non-financial crises, the pandemic has brought about additional uncertainties on how to maintain business continuity.
  • 719
  • 23 Jun 2021
Topic Review
Low-Income Countries WSP Implementation factors
Water Safety Plan (WSP) implementation has the potential to greatly improve, commonly very challenging and resource limited, small drinking water supplies. Although slower than in urban or high-income settings, the uptake of WSPs in low- and middle-income countries (LMICs) is accelerating. Understanding the factors which will make a WSP successful will further improve efficient uptake and assist with its long-term sustainability. Based on an extensive literature search using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISM-A) methodology, 48 publications, including case studies and guidance documentation, formed the basis of this review. These were analysed using inductive and deductive coding methods to (i) identify the success factors applicable to WSP implementation in small drinking water supplies in LMICs and (ii) to investigate which factors are more or less critical depending on the geography and level of development of the implementing country. Key challenges identified during the review process were also noted. A comparison of these success factors was made with those identified from high-income and urban settings. The three most important success factors identified are the development of technical capacity, community engagement, and monitoring and verification. Factors specific to small drinking water supplies in LMICs include support from non-government organisations, integration into existing water sanitation and hygiene (WASH) programs, simplicity, and community engagement. Certain factors, such as adaptability, the use of guidance documentation, international collaboration, the role of pilot studies, knowledge sharing, and stakeholder involvement are applicable to all WSP settings. Due to the specific challenges faced by small drinking water systems and the limited number of original research publications on this topic, this study highlights the need for further data collection and research focused on success factors in these settings. It is anticipated that the consideration of the success factors identified in this study will assist implementers in improving the uptake and long-term sustainability of WSPs in small drinking water supplies in low- and middle-income settings.
  • 716
  • 11 Nov 2020
Topic Review
Analysis of Customer Satisfaction in Tourism Services
Understanding customer needs is of great significance to enhance service quality and competitive advantage. However, for the tourism industry, it is still unclear how to mine service improvement strategies from tourist-generated online reviews.
  • 713
  • 20 Jul 2023
Topic Review
Fuzzy Logic Application into Marketing Strategy
Fuzzy marketing considers the degree to which a customer belongs to specific segments and subsequently allows them to be targeted with messages that engage them emotionally. Fuzzy marketing can enhance the company’s capability to build stronger customer relationships, enhance profitability, and improve marketing performance.
  • 705
  • 08 Oct 2023
Topic Review
Theoretical Framework of DEA in Sustainable Suppliers Selection
Supply chains and their management and governance are a complex system that strives to minimize costs and maximize the level of service, and its focus today should primarily be on the selection of sustainable (green) suppliers. Sustainable (green) suppliers improve and assist sustainable business models in the field of supply chain management. With an emphasis on sustainability and environmental care, the selection of green suppliers should be a central component and goal in supply chain management. The data envelopment analysis (DEA) is a linear mathematical programming technique that is used for the evaluation of the performance (i.e., the relative efficiencies) of a group of complex entities referred to as Decision-Making Units (DMUs). Application of the DEA model in the process of selecting sustainable suppliers and the best sustainable strategy in the supply chain contributes to increasing the effectiveness and efficiency of the entire supply chain. It also contributes to the sustainability concept in the supply chain design 
  • 702
  • 09 Jun 2022
Topic Review
Experienced Workplace Incivility and Instigated Workplace Incivility
Multiple forms of workplace incivility exist in organizations, including experienced workplace incivility and instigated workplace incivility. Workplace uncivil behaviors can have financial repercussions for the organization due to customer loss, bad reputation, low levels of creativity from employees, and high employee turnover intention. Employees being victims of experienced workplace incivility (EWI) may feel stress due to an unhealthy work environment and may ultimately respond with instigated workplace incivility (IWI).
  • 701
  • 19 Dec 2022
Topic Review
Innovation Management Systems
Standardized innovation management systems (SIMS) are homogeneous management systems which accelerate the conversion of an organization’s innovation strategy into effective actions. Thus, SIMSs ensure that innovation means not mere shiny novel inventions, but rather an organization’s ability to recognize and pursue new areas of opportunity while reacting to fluctuating conditions in its environment. In 2006, the Spanish Association for Standardization and Certification (AENOR) issued the Spanish UNE 166002: 2006, the first innovation management standard, as sets of principles intended to aid organizations in navigating the multifaceted process of innovation, schematizing their activities and improving management efficiency.
  • 696
  • 27 Jul 2021
Topic Review
Supply Chain Concentration and Corporate Environmental Responsibility
With the recent intensification of environmental problems such as the depletion of natural resources, air pollution, water pollution and shortage, and soil erosion, the balance between environmental protection and economic development has attracted worldwide attention, and both green economy and sustainable development have gradually become the future economic development directions of all countries in the world. The COVID-19 virus spread throughout the world since its discovery in late 2019. Many experts show that poor ecological environment is an important factor that affects the generation and spread of virus and the increasing mortality rates, hence stressing the importance and urgency of environmental protection. As micro-entities of national economic operation, enterprises are also subjects of natural resource consumption and ecological pollution and have an undeniable responsibility toward environmental protection. Improving the ecological environment should ultimately be integrated into the corporate environmental responsibility (CER) of firms.
  • 694
  • 27 Jan 2022
Topic Review
Social Entrepreneurship and Crowdfunding
The term “social entrepreneurship” refers to business ventures which seek to create an enterprise with a social mission. In practice, it is extremely challenging for social entrepreneurs to obtain funding through conventional channels. Crowdfunding has emerged as a potential solution to those funding constraints, enabling social entrepreneurs to assess capital and build networks for supporters.
  • 692
  • 28 Jun 2023
Topic Review
Consolidating Unorganised Retail Businesses through Digital Platforms
Digitalisation of unorganised retail (UR) businesses in emerging markets have a positive socio-economic impact on the lives of the subsistence consumer–merchants who perform the dual role of being, not only consumers providing for themselves and their families, but also the managers of micro-UR businesses. 
  • 688
  • 16 Nov 2021
Topic Review
Customer Segmentation Analysis
Customer segmentation analysis is an important way to better understand customers in an era of increasingly fierce competition. Many market segmentation methods classify consumers according to criteria such as socio-economic, demographic, and psychographic factors, but previous studies have shown that these segmentation bases are of limited value in investigating consumer behavior, given that other factors influence customer behavior in service settings, such as customers’ emotions and affect. In this vein, given that emotions differ among different customers, the conceptualization of using emotion as a segmentation variable has received considerable theoretical support; in turn, emotions could be used as the basis for market segmentation.
  • 686
  • 28 Feb 2022
Topic Review
Stakeholders in Managing a Safe City
Contemporary cities are complex systems in which there are many interactions and dependencies in relation to the environment. Currently, the development of cities and their safety are among the most important international socio-economic processes. The movement of people to larger agglomerations from smaller towns creates a variety of relationships between actors and often leads to very complicated lives in urban space. Features of contemporary cities include urbanization, personal development opportunities, labor markets, and infrastructure, as well as technological and cybernetic networks that optimize all the processes taking place in agglomerations. It should be emphasized that the main goal of public management in urban space is to create various solutions in the field of safety and thus to improve the quality of. In this respect, the role and influence of stakeholders on the processes of smart and safe city development are important. At each stage of activity, the City Council, local communities, economic entities, scientific institutions, and municipal enterprises are important for a city’s safety. 
  • 684
  • 19 Jan 2022
Topic Review
Perceived Environmental, Social, Governance and Consumers’ Responses
There are direct positive effects of social and governance dimensions of perceived Environmental, Social, Governance (ESG) on brand credibility, brand image, and perceived quality. However, no direct impact of the environmental dimension of perceived ESG on brand-related constructs was identified. Further, the research confirmed that brand credibility, brand image and perceived quality partially mediate the relationship between perceived ESG and attitude.
  • 683
  • 16 May 2022
Topic Review
3D Printers Implementation in the Medical Sector
3D printing application extends to various sectors, such as aerospace, construction, art, domestic, up to healthcare. It is in this domain that its adoption could offer technological solutions aimed at improving the individual life and guaranteeing organizational effectiveness. It emerges that the adoption of 3D printers within the medical sector also leads to a change in procedures and production activities.
  • 674
  • 15 Jun 2022
Topic Review
Lean Management and Lean Accounting
The concept of "lean," as a production management concept, was popularized under the term "lean manufacturing", in works aimed at introducing the ideas of Japanese vehicle manufacturers, particularly the Toyota Production System (TPS). The concept of lean orientation extended beyond the realm of production and started being implemented in various other spheres of operation (such as trade and administration), resulting in the emergence of lean management principles.
  • 669
  • 25 Aug 2023
Topic Review
Maturity Models and Sustainable Indicators A new relationship
In this study, we investigate the relationship between the sustainability indicators proposed by the Global Reporting Initiative (GRI) and the goals defined by the Sustainable Development Goals (SDGs) with the COBIT maturity model. As a result, we obtained a set of 50 indicators covering four dimensions of sustainability. In the Environmental dimension 11 indicators were observed, in Economic 06 indicators were listed, in Social 14 indicators were listed, and in the Governance dimension there were 19 indicators converging between COBIT and GRI. These 50 indicators were validated through content analysis of sustainability reports from 9 IT companies worldwide. In this analysis, it was observed that the SDGs are incorporated in the strategic goals of 7 of the 9 companies analyzed.
  • 665
  • 17 Dec 2021
Topic Review
Theoretical Development of Corporate Charitable Giving
Corporate charitable giving refers to the unconditional provision of funds or materials by companies to governments or related institutions in a voluntary and non-reciprocal manner to solve social problems such as poverty, education, natural disasters and public health. Corporate charitable giving not only brings strategic resources and information channels needed for enterprise innovation, but also helps companies enhance their moral capital, improve their brand image and increase their political legitimacy.
  • 657
  • 06 Dec 2022
Topic Review
Cultural Intelligence Facilitates Employee Voice in Hospitality Industry
Cultural intelligence (CQ) has a positive effect on employees’ voice behavior through self-efficacy. Further, CQ has a positive effect on job satisfaction through a sequential mediation of self-efficacy and voice. 
  • 655
  • 31 Aug 2023
Topic Review
Security Drivers and Pragmatic Interventions
       This entry sought to identify trends in publications in the direction of sustainable food security by examining its drivers that are critical for shaping food policy. The sustainable food security drivers in food supply chain include food security governance involvement, input resource management, output management, information sharing, and interventions. Quality management is an ideal pragmatic intervention that has critical positive potential to improve the state of sustainable food security in the food supply chain.
  • 654
  • 26 Oct 2020
Topic Review
Cost Overruns
The general consensus is that cost underestimation, also more commonly referred to as cost overrun, is prevalent, e.g.,. While it is acknowledged that cost overruns are a pervasive problem, the solutions presented are limited, and have attracted substantial attention in the media, with stakeholders, including the general public and academic scholars. At this point, it is not certain how cost overrun is defined, why it happens, or how to best circumvent it.
  • 653
  • 12 Aug 2021
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