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Topic Review
United Express Flight 3411 Incident
Template:Infobox Aircraft occurrence The United Express Flight 3411 incident occurred at Chicago O'Hare International Airport, United States on April 9, 2017, when Dr. David Dao Duy Anh, a Vietnamese-American passenger, was injured while being forcibly removed from a fully boarded, sold-out flight to Louisville International Airport. Dao, a pulmonologist and folk musician, refused to surrender his seat when requested because he needed to see patients the following day. Chicago Department of Aviation Security officers were called to remove him from the plane; in the process, they struck Dao's face against an armrest, then pulled him, apparently unconscious, by his arms along the aircraft aisle past rows of onlooking passengers. Prior to the confrontation, United agents offered travel vouchers to passengers to vacate their seats to make room for four deadheading Republic Airways employees, but none of the passengers accepted. United then selected four passengers for involuntary removal from the flight, one of whom was Dao, and the three other passengers agreed to leave. Flight 3411 was operated by Republic Airways on behalf of United Express, a United Airlines regional branch. Video of the incident recorded by passengers went viral on social media, resulting in anger over the force that was used. Politicians expressed concern and called for an official investigation. Then-U.S. President Donald Trump criticized United Airlines, calling its treatment of Dao "horrible." The next morning, then-CEO of United, Oscar Munoz, issued a statement that appeared to justify the removal of Dao, referring to "re-accommodating the customers." Munoz also sent an email to United staff commending the crew's actions for following established procedures and referring to Dao as "disruptive" and "belligerent," though this characterization contradicted passengers' accounts of the incident. Passenger Jason Powell asserted that Dao was not belligerent, saying instead, "He was very polite, matter-of-fact." Cell phone video by passenger Joya Cummings also contradicted Munoz's description of Dao as belligerent. Munoz and United were sharply criticized for their initial statements, and United suffered a drop in its stock price. Two days after the incident, Munoz issued an additional statement, apologizing and promising that such an incident would never again occur on a United aircraft. He said, "No one should ever be mistreated this way." In an ABC television interview, Munoz was asked, "Do you think [Dao] was at fault in any way?" Munoz responded, "No. He can't be. He was a paying passenger sitting on our seat in our aircraft." Munoz's previously planned promotion to become United's chairman was delayed until May 2020 as a result of the incident. Dao reached an "amicable" settlement with United on April 27, 2017, though its terms were not publicly announced.
  • 3.7K
  • 24 Oct 2022
Topic Review
Unique Blockchain
Blockchain is an upcoming technology in the project management field, which has the potential to resolve implementation-related problems. Blockchain-based project management may increase the human life standard by reducing corruption. It also protects the project from information manipulation.
  • 502
  • 26 May 2022
Topic Review
Unemployment Benefits
Unemployment benefits (depending on the jurisdiction also called unemployment insurance or unemployment compensation) are payments made by back authorized bodies to unemployed people. In the United States, benefits are funded by a compulsory governmental insurance system, not taxes on individual citizens. Depending on the jurisdiction and the status of the person, those sums may be small, covering only basic needs, or may compensate the lost time proportionally to the previous earned salary. Unemployment benefits are generally given only to those registering as unemployed, and often on conditions ensuring that they seek work and do not currently have a job, and are validated as being laid off and not fired for cause in most states.
  • 467
  • 11 Nov 2022
Topic Review
Undue Influence
Undue influence (UI) is a psychological process by which a person's free will is supplanted by that of another. It is a legal term and the strict definition varies by jurisdiction. Generally speaking, it is a means by which a person gains control over their victim's decision making through tactics and unfair pressure, typically for financial gain. Historically, UI has been poorly understood, even in legal circles. Undue influence occurs behind closed doors and there are often no witnesses. UI is typically perpetrated by a person trusted by the victim and is dependent on them for emotional and physical needs. Anyone may be guilty of undue influence and is often a paid or unpaid caregiver, but may also be an attorney, accountant, nursing home attendant, neighbor, or even the victims' children. Undue influence is a process, not a single event; the influencer may spend weeks, months, or even years "grooming" and manipulating their victim. Anyone is susceptible to undue influence, but the elderly are particularly vulnerable. A distinction is made between the nature of capacity and undue influence. In assessing capacity, the practitioner evaluates an individual's ability to competently perform tasks (e.g., execute a will or give medical consent). These assessments give insight to the functioning of the cognitive capabilities at that moment in time. Conversely, screening for undue influence is focused on the process of events which occur over an extended period. To determine whether another person is leveraging unfair tactics on the victim, an assessment particular to undue influence is required. Undue influence occurs in various circumstances including: domestic violence, hostage situations, cults, prisoners of war, and dictatorships. The common theme among these situations is the aspect of psychological manipulation. Traumatic bonding occurs between the victim and the influencer, as a result, victims are unaware they're being manipulated and will often defend the perpetrator. Gaining independence from the influencer is required if the victim is to recover from the effects of UI, much like victim's of Stockholm syndrome, cults, and kidnapping. The effectiveness of cult tactics on young and healthy individuals illustrates that anyone, regardless of mental status, is a potential victim of UI under certain circumstances. Elderly Americans are living longer, and with this increased life expectancy, the prevalence of cognitive disorders associated with advanced age has also increased. A significant concentration of wealth is controlled by this aging demographic. As modern families become more complex and dispersed, and people are living longer, the likelihood of will contests involving undue influence is expected to increase.
  • 592
  • 18 Oct 2022
Topic Review
Underwater Connectors
Underwater connectors are very essential and complex components of deep-sea engineering equipment and their design and manufacture have apparent multidisciplinary characteristics. Wet-mateable connectors (WMCs) represent the highest level of technology in this field, and only a very few countries in the world can produce WMCs. So, WMCs are likely to be a constraining factor to some maritime powers that might try to achieve breakthroughs in this field, constraining the innovation-driven development of deep-sea equipment.
  • 1.5K
  • 19 Aug 2021
Topic Review
Understanding Perceptions of Leaders by Video Vignettes
Video vignettes are one form of virtualized vignettes that may build upon traditional text vignettes and enable research participants to see and experience a unique scenario that is better translated visually rather than through a written text. 
  • 146
  • 22 Dec 2023
Topic Review
Understanding Hotel Service Failures
Service failure is inevitable. Service in the hospitality industry involves multiple interactions between the service providers and customers, and a high risk of service failures accompanies these interactions. Although empirical studies on the outcomes and processes of service failures have been conducted in the hotel industry, the findings need more exploration to understand how different segments perceive service failures and the associated emotions differently. This study revealed the similarities and differences between groups (i.e., men vs. women and leisure vs. business) in reporting service failures. Different meanings of words that emerged from the text-mining results were also examined to ensure a more comprehensive understanding of the guest experience.
  • 3.9K
  • 15 Mar 2022
Topic Review
Unconventional Tourism Services Based on Autonomous Vehicles
The spread of autonomous vehicles (AVs) could fundamentally change tourism-related mobility in the near future. However, the empirical research on tourism impacts is still very limited. 
  • 495
  • 31 Mar 2022
Topic Review
Unbiased Expectation Theory
Unbiased expectation theory (UET), which posits that long-term interest rates are determined by the market’s expectations of future short-term interest rates, is a fundamental concept in the field of fixed-income securities. According to the expectation hypothesis, forward interest rates should be unbiased estimates of expected future spot interest rates.
  • 404
  • 09 Jan 2024
Topic Review
Unabsorbed Slack Resources and Enterprise Innovation
In 1963, Cyert & March defined slack resources as “the difference between total resources needed by the enterprise organization to maintain the status quo and the resources actually possessed by the organization”. There exist different forms of slack resources, such as idle machinery and equipment, surplus cash, extra employees, and semi-finished products in processing.  Technological innovation plays an important role in the success of enterprises and it is a critical factor for them to gain strong short-term market performance and long-term competitive advantage. Due to long cycles, large investments, and high adjustment costs, adequate resource support is essential to ensure the sustainability of innovation activities.
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  • 13 Apr 2022
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