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Topic Review
Agile for Public Administration during the COVID-19 Crisis
During the COVID-19 pandemic (and associated lockdowns), the need to digitalise public administration services and processes grew strongly, and digitalisation has emerged as an important enabler of good governance and an essential factor in the functioning of all segments of society. In particular, the mentioned pandemic was a very specific crisis with drastic restriction measures on the one hand and the availability of information and communication technology (ICT) infrastructure on the other. The pandemic has provided significant windows of opportunity for a radical digital transformation of public administration. More digital practices have been introduced around the world at different speeds, seeing the levels of the digitalisation of public services and processes rising exponentially compared to in the past. To increase the flexibility, responsiveness, adaptability, and resilience of public administrations in times of crisis, accelerated digitalisation and “agile” as a management concept (hereinafter: agile) could be adopted for them to function in line with good governance principles in today’s VUCA world.
  • 200
  • 18 Dec 2023
Topic Review
Agility in Supply Chains
The influence of the rapidly changing business environment due to the COVID-19 global pandemic presents an important organizational challenge to fresh produce export supply chains in developing countries such as Ghana. Such an inimical supply chain problem highlights the relevance of supply chain agility as a potent methodological framework to measure, monitor and evaluate these challenges in stable as well as turbulent times.
  • 241
  • 18 Nov 2022
Topic Review
Air Cargo Logistics Industry in South Africa
The air cargo logistics industry is part of the services offered in the aviation sector. The industry fulfils a segment of the supply chain system for the seamless distribution of goods to meet consumers’ demands.
  • 259
  • 04 Dec 2023
Topic Review
Airport Servicescape
The context of service delivery in the postmodernist era of experience consumption has become a powerful resource. Bitner put forward the concept of a “servicescape” to represent the physical service setting (i.e., the substantive staging of the service environment). Others have expanded this idea of a servicescape to include the social environment (i.e., the communicative staging of the service environment). Customers are said to respond to the elements of the service setting holistically. Premised on the extant conceptualization of a servicescape, the airport servicescape is defined as a composite of the substantive and communicative staging of the airport service environment.
  • 813
  • 29 Aug 2022
Topic Review
An Enneagram Approach to Strategy
The enneagram strategy is a structural typology that many organisations and individuals use to effectively understand their business profiles and interpersonal patterns, despite scholars showing concerns about its robustness and dynamism.
  • 371
  • 05 Jun 2023
Topic Review
Analysis of Customer Satisfaction in Tourism Services
Understanding customer needs is of great significance to enhance service quality and competitive advantage. However, for the tourism industry, it is still unclear how to mine service improvement strategies from tourist-generated online reviews.
  • 418
  • 20 Jul 2023
Topic Review
Antecedents/Effects of Loyalty on Food Retailers toward Sustainability
Loyalty is one of the most important assets of a corporate brand. The growth of customer-centric marketing has occurred in the product-, market-, and customer-oriented phases.
  • 758
  • 06 Dec 2021
Topic Review
Application of Value Stream Mapping in E-Commerce
In recent years, the e-commerce market has grown significantly, and the online retail market has become very competitive. Online retailers strive to improve their supply chain operations to reduce costs and to improve customer satisfaction. Value stream mapping (VSM), a tool created by the lean production movement to identify and reduce errors, losses, and lead time and to improve value-added activities, has been proven to be effective in many manufacturing processes. In this study, we investigate the application of value stream mapping (VSM) in the supply chain of an e-commerce retailer on Amazon. By visualizing the entire supply chain with VSM, the waste that is produced during the delivery process from the retailer to the customer was identified. 
  • 942
  • 27 Jan 2022
Topic Review
Artificial Intelligence and Accountant’s Efficiency
Accounting is one of the basic functions of an organization, assists financial management, decision-making, tax compliance, budgeting, performance evaluation, and corporate governance. Artificial intelligence (AI) is emerging as a disruptive force in many sectors, and using it in accounting isn’t an exception.
  • 449
  • 20 Oct 2023
Topic Review
Artificial Intelligence Decision-Making Transparency and Employees' Trust
Artificial Intelligence (AI) is a new generation of technology that can interact with the environment and aims to simulate human intelligence. In recent years, more and more enterprises have introduced AI, and how to encourage employees to accept AI, use AI, and trust AI has become a hot research topic. Whether AI can be successfully integrated into enterprises and serve as a decision maker depends crucially on employees’ trust in AI. Humans’ trust in AI refers to the degree to which humans consider AI to be trustworthy. 
  • 1.2K
  • 19 May 2022
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