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Office, E.E. Social Media Analytics. Encyclopedia. Available online: https://encyclopedia.pub/entry/60936 (accessed on 12 November 2026).
Office EE. Social Media Analytics. Encyclopedia. Available at: https://encyclopedia.pub/entry/60936. Accessed November 12, 2026.
Office, Encyclopedia Editorial. "Social Media Analytics" Encyclopedia, https://encyclopedia.pub/entry/60936 (accessed November 12, 2026).
Office, E.E. (2026, October 13). Social Media Analytics. In Encyclopedia. https://encyclopedia.pub/entry/60936
Office, Encyclopedia Editorial. "Social Media Analytics." Encyclopedia. Web. 13 October, 2026.

Social Media Analytics

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Social media analytics is the systematic process of collecting, preparing, processing, and analyzing data generated through social media platforms to identify patterns, interpret online interactions, and derive insights into individual and collective behavior [1]. It combines quantitative and qualitative methods, including text mining, sentiment analysis, social network analysis, topic modeling, and statistical analysis, to examine user-generated content, communication networks, engagement patterns, and the circulation of information [1][2]. In communication and political research, social media analytics can be used to investigate public opinion, political discourse, civic participation, information diffusion, and responses to public events or policy decisions [3]. The analytical process typically involves defining a research question, collecting relevant data, cleaning and organizing the data, applying appropriate methods, and interpreting the results within their social and political contexts. Although social media data can provide timely insights into public expression and interaction, its interpretation requires attention to platform-specific user populations, sampling biases, data access restrictions, and privacy and ethical considerations. Social media analytics thus supports the systematic study of digital communication and its relationship with broader social and political processes.

social media analytics social media data sentiment analysis social network analysis public opinion political communication
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References

  1. Bogdan Batrinca; Philip C. Treleaven; Social media analytics: a survey of techniques, tools and platforms. AI Soc. 2014, 30, 89-116. [CrossRef]
  2. Stefan Stieglitz; Milad Mirbabaie; Björn Ross; Christoph Neuberger; Social media analytics – Challenges in topic discovery, data collection, and data preparation. Int. J. Inf. Manag. 2018, 39, 156-168. [CrossRef]
  3. Maud Reveilhac; Stephanie Steinmetz; Davide Morselli; A systematic literature review of how and whether social media data can complement traditional survey data to study public opinion. Multimedia Tools Appl. 2022, 81, 10107-10142. [CrossRef]
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Subjects: Communication
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