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HandWiki. Business Process Outsourcing. Encyclopedia. Available online: https://encyclopedia.pub/entry/29791 (accessed on 22 September 2026).
HandWiki. Business Process Outsourcing. Encyclopedia. Available at: https://encyclopedia.pub/entry/29791. Accessed September 22, 2026.
HandWiki. "Business Process Outsourcing" Encyclopedia, https://encyclopedia.pub/entry/29791 (accessed September 22, 2026).
HandWiki. (2022, October 18). Business Process Outsourcing. In Encyclopedia. https://encyclopedia.pub/entry/29791
HandWiki. "Business Process Outsourcing." Encyclopedia. Web. 18 October, 2022.
Business Process Outsourcing
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The content is sourced from: https://handwiki.org/wiki/Business_process_outsourcing

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of a specific business process to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large segments of its supply chain. BPO is typically categorized into back office outsourcing, which includes internal business functions such as human resources or finance and accounting, and front office outsourcing, which includes customer-related services such as contact centre services. BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighbouring (or nearby) country is called nearshore outsourcing. Often the business processes are information technology-based, and are referred to as ITES-BPO, where ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.

legal process outsourcing bpo

References

  1. Sagoo, Anoop. "How IT is reinvigorating business process outsourcing" CIO. 6 Sep 2012. Retrieved 25 March 2013. http://www.cio.co.uk/article/3378334/how-it-is-reinvigorating-business-process-outsourcing/
  2. BPM Watch. "In-Sourcing Remotely: A Closer Look at an Emerging Outsourcing Trend" "Archived copy". Archived from the original on 2013-03-03. https://web.archive.org/web/20130303212216/http://www.bpmwatch.com/columns/in-sourcing-a-closer-look-at-an-emerging-outsourcing-trend/. Retrieved 2013-03-25. 
  3. "Archived copy". http://www.cio-asia.com/mgmt/outsourcing/boundaries-between-it-outsourcing-and-bpo-are-becoming-blurred-ovum/. 
  4. Willcocks, L., Hindle, J., Feeny, D. & Lacity, M. 2004, IT and Business Process Outsourcing: The Knowledge Potential, Information Systems Management, Vol. 21, pp 7–15
  5. Gilley, K.M., Rasheed, A. 2000. Making More by Doing Less: An Analysis of Outsourcing and its Effects on Firm Performance. Journal of Management, 26 (4): 763-790.
  6. Kakabadse, A., Kakabadse. N. 2002. Trends in Outsourcing: Contrasting USA and Europe. European Management Journal Vol. 20, No. 2: 189–198
  7. Weerakkody, Vishanth, Currie, L. Wendy and Ekanayake, Yamaya. 2003. Re-engineering business processes through application service providers – challenges, issues and complexities. Business Process Management Journal Vol. 9 No. 6: 776-794
  8. Leavy, B. 2004. Outsourcing strategies: opportunities and risk. Strategy and Leadership, 32 (6) : 20-25.
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  11. (Leavy 2004, 20-25)
  12. Michel, Vaughan, Fitzgerald, Guy. 1997. The IT outsourcing market place: vendors and their selection. Journal of Information Technology 12: 223-237
  13. Adsit, D. (2009) Will a Toyota Emerge from the Pack of Me-Too BPO's?, In Queue "Archived copy". Archived from the original on 2009-04-10. https://web.archive.org/web/20090410035351/http://www.nationalcallcenters.org/pubs/In_Queue/vol3no21.html. Retrieved 2009-05-06. 
  14. Bunmi Cynthia Adeleye, Fenio Annansingh and Miguel Baptista Nunes. "Risk management practices in IS outsourcing: an investigation into commercial banks in Nigeria", International Journal of Information Management 24 (2004): 167-180.
  15. K. Altinkemer, A. Chaturvedi and R. Gulati. "Information systems outsourcing: Issues and evidence", International Journal of Information Management 14- 4 (1994): 252- 268.
  16. Forbes Gibb, and Steven Buchanan. "A framework for business continuity management", International Journal of Information Management 26- 2 (2006): 128- 141.
  17. Chyan Yang and Jen-Bor Huang. "A decision model for IS outsourcing", International Journal of Information Management 20- 3 (2000): 225- 239.
  18. L. Willcocks, M. Lacity and G. Fitzgerald. "Information technology outsourcing in Europe and the USA: Assessment issues", International Journal of Information Management 15- 5 (1995): 333- 351.
  19. Robotic Automation Emerges as a Threat to Traditional Low Cost Outsourcing, HfS Research, archived from the original on 2015-09-21, https://web.archive.org/web/20150921062911/http://www.hfsresearch.com/Robotic-Automation-as-Threat-to-Traditional-Low-Cost-Outsourcing 
  20. Gartner Predicts 2014: Business and IT Services Are Facing the End of Outsourcing as We Know It, Gartner, https://www.gartner.com/doc/2656215/predicts--business-it-services 
  21. Visions of the Future: The Next Decade in BPO, Outsource Magazine, archived from the original on 2015-04-13, https://web.archive.org/web/20150413032822/http://outsourcemagazine.co.uk/visions-of-the-future-the-next-decade-in-bpo/ 
  22. Market Trends: Outsourcing Contracts, Worldwide, Gartner, http://www.gartner.com/DisplayDocument?ref=g_search&id=490855 
  23. Robotic Process Automation at Xchanging, London School of Economics, http://www.xchanging.com/system/files/dedicated-downloads/robotic-process-automation.pdf 
  24. "The battle of the BPO titans: Eastern Europe vs. India". https://www.itproportal.com/features/the-battle-of-the-bpo-titans-eastern-europe-vs-india/. 
  25. "India holds its global edge in BPM sector with $28billion revenue". https://cio.economictimes.indiatimes.com/news/enterprise-services-and-applications/india-holds-its-global-edge-in-bpm-sector-with-28billion-revenue/54474665. 
  26. Pramanik, Ayan (12 October 2017). "BPM sector sees faster growth than IT services: Nasscom". http://www.business-standard.com/article/companies/bpm-sector-sees-faster-growth-than-it-services-nasscom-117101201283_1.html. 
  27. "Archived copy". https://asia.nikkei.com/Business/Trends/Dutertes-antiWest-rhetoric-cast-shadow-on-Philippine-BPO-industrys-future. 
  28. "China's service outsourcing grows in 2015". China Daily. January 20, 2016. http://www.chinadaily.com.cn/business/chinadata/2016-01/20/content_23167866.htm. 
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