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HandWiki. Microsoft Dynamics CRM. Encyclopedia. Available online: https://encyclopedia.pub/entry/29133 (accessed on 22 September 2026).
HandWiki. Microsoft Dynamics CRM. Encyclopedia. Available at: https://encyclopedia.pub/entry/29133. Accessed September 22, 2026.
HandWiki. "Microsoft Dynamics CRM" Encyclopedia, https://encyclopedia.pub/entry/29133 (accessed September 22, 2026).
HandWiki. (2022, October 13). Microsoft Dynamics CRM. In Encyclopedia. https://encyclopedia.pub/entry/29133
HandWiki. "Microsoft Dynamics CRM." Encyclopedia. Web. 13 October, 2022.
Microsoft Dynamics CRM
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The content is sourced from: https://handwiki.org/wiki/Software:Microsoft_Dynamics_CRM

Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. The product focuses mainly on sales, marketing, and service (help desk) sectors, but Microsoft has been marketing Dynamics CRM as a CRM platform and has been encouraging partners to use its once proprietary, now Open Source (.NET based) framework to customize it. It is part of the Microsoft Dynamics family of business applications. Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces. Clients access Dynamics CRM either by using a browser or by a thick client plug-in to Microsoft Outlook. Besides Internet Explorer, Chrome and Firefox browsers are fully supported since Microsoft Dynamics CRM 2011 Update Rollup 12. The current version is Dynamics 365. The name and licensing changed with the update from Dynamics 2016. Microsoft Dynamics CRM currently has over 40,000 customers.

customer relationship web application web services

References

  1. "Enhanced Microsoft Business Solutions CRM 1.2 Is Available in North America" Microsoft website http://www.microsoft.com/presspass/press/2003/dec03/12-08CRM12USLaunchPR.mspx
  2. "Beginners Guide to MB2-717 Exam - MB2-717 Exam Dumps Questions Answers". https://gallery.technet.microsoft.com/Beginners-Guide-to-MB2-717-1fb54504. 
  3. "Microsoft Announces General Availability of Microsoft Dynamics CRM 3.0". Microsoft.com. http://www.microsoft.com/presspass/press/2005/dec05/12-05CRM30UmbrellaPR.mspx. 
  4. "Support for Microsoft Dynamics CRM 4.0 on Windows Server 2008-based computers" Microsoft Website http://support.microsoft.com/kb/950100
  5. "Support for running Microsoft Dynamics CRM 4.0 together with Microsoft SQL Server 2008" Microsoft Website http://support.microsoft.com/kb/957053
  6. "Microsoft Dynamics CRM Passes 1 Million User Mark and Expands xRM Initiative" Microsoft Website http://www.microsoft.com/presspass/press/2009/jul09/07-13xRMInitiativePR.mspx
  7. "New Microsoft Dynamics CRM breaks down silos between marketing and sales". Microsoft (Waggener Edstrom Worldwide). 16 September 2014. http://www.microsoft.com/en-us/news/press/2014/sep14/09-16crmpr.aspx?WT.mc_id=CIC_TWITTER_Product%20Feature_20140916_%25click_time%25_89008567_MSFTDynamics&linkId=9638285. 
  8. "Mainstream Support for Microsoft Dynamics CRM 4.0 Expires, Moves to Extended Support *Microsoft Dynamics CRM Community". https://community.dynamics.com/crm/b/xrm/archive/2013/04/22/mainstream-support-for-microsoft-dynamics-crm-4-0-expires-moves-to-extended-support. 
  9. "Support Ending for Microsoft Dynamics CRM 4.0". https://blogs.msdn.microsoft.com/crm/2017/06/20/support-ending-for-microsoft-dynamics-crm-4-0/. 
  10. "Support Ending for Microsoft Dynamics CRM 4.0 *Microsoft Dynamics 365 Community". https://community.dynamics.com/enterprise/b/rynoengelbrechtxrm/archive/2017/06/20/support-ending-for-microsoft-dynamics-crm-4-0. 
  11. "Introduction to SharePoint integration" Microsoft website https://msdn.microsoft.com/library/Gg327818.aspx
  12. "Ringing in the holidays with CRM 2015" Microsoft website https://community.dynamics.com/b/msftdynamicsblog/archive/2014/11/30/ringing-in-the-holidays-with-crm-2015.aspx?WT.mc_id=CIC_TWITTER_Community_20141203_%25click_time%25_117936032_MSFTDynamics&linkId=10964452
  13. "Microsoft Dynamics CRM Online Government Now Generally Available to All U.S. Government Customers" Microsoft website http://www.microsoft.com/en-us/government/blogs/microsoft-dynamics-crm-online-government-now-generally-available-to-all-us-government-customers/default.aspx#fbid=z57Gqa2BY8d
  14. [1] CRM Software Blog
  15. "New Microsoft Dynamics 365 service marries CRM to ERP". TechTarget. http://searchcrm.techtarget.com/news/450300182/New-Microsoft-Dynamics-365-service-marries-CRM-to-ERP. 
  16. "Virtual Entity in Dynamics 365 V9.0 New Features" (in en-US). 2019-04-29. https://www.dynamixacademy.com/virtual-entity-in-dynamics-365/. 
  17. "Home · Community Portal". https://www.365portal.org/. 
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