Submitted Successfully!
To reward your contribution, here is a gift for you: A free trial for our video production service.
Thank you for your contribution! You can also upload a video entry or images related to this topic.
Version Summary Created by Modification Content Size Created at Operation
1
La TU (Australia)
 -- 2529 2022-09-28 03:24:54 |
2 format
Jason Zhu
 -8 word(s) 2521 2022-09-29 03:49:52 | |
3 format
Jason Zhu
 Meta information modification 2521 2022-09-30 07:41:12 |

Video Upload Options

Do you have a full video?
Send video materials Upload full video

Confirm

Are you sure to Delete?
Yes No
Cite
If you have any further questions, please contact Encyclopedia Editorial Office.
Kynoch, K.;  Ameen, M.;  Ramis, M.;  Khalil, H. Use of Patient-Reported Data within Acute Healthcare Context. Encyclopedia. Available online: https://encyclopedia.pub/entry/27744 (accessed on 29 April 2024).
Kynoch K,  Ameen M,  Ramis M,  Khalil H. Use of Patient-Reported Data within Acute Healthcare Context. Encyclopedia. Available at: https://encyclopedia.pub/entry/27744. Accessed April 29, 2024.
Kynoch, Kathryn, Mary Ameen, Mary-Anne Ramis, Hanan Khalil. "Use of Patient-Reported Data within Acute Healthcare Context" Encyclopedia, https://encyclopedia.pub/entry/27744 (accessed April 29, 2024).
Kynoch, K.,  Ameen, M.,  Ramis, M., & Khalil, H. (2022, September 28). Use of Patient-Reported Data within Acute Healthcare Context. In Encyclopedia. https://encyclopedia.pub/entry/27744
Kynoch, Kathryn, et al. "Use of Patient-Reported Data within Acute Healthcare Context." Encyclopedia. Web. 28 September, 2022.
Use of Patient-Reported Data within Acute Healthcare Context
Edit
This entry is adapted from the peer-reviewed paper 10.3390/ijerph191811160

 Patient-reported outcome measures (PROMs), patient-reported experience measures (PREMs) and patient satisfaction surveys provide important information on how care can be improved. The Hospital Consumer Assessment of Healthcare Providers and Systems tool (HCAHPS) was used most frequently for measuring patient satisfaction. Where reported, data were applied to improve patient-centred care and utilization of health resources. Gaps in the use of patient data within hospital services are noticeable. Engaging management and improving staff capability are needed to overcome barriers to implementation.

PREMs PROMs patient satisfaction patient-reported data

1. Introduction

Delivering individualized patient-centred care is a valuable characteristic of high-quality health care services. To address this goal, many organisations collect patient-reported experience measures (PREMs), patient-reported outcome measures (PROMs) and patient satisfaction questionnaires. These measures can be powerful tools for system change, as they provide patient-specific information to health professionals and organizations. Incorporating PROMs and PREMs data into patient care has been directly associated with improved care and improved effectiveness of treatments [1]. PROMs and PREMs enable patients to report on their quality of life, daily functioning, symptoms and other aspects of their health and well-being. Health services can also use this type of data to assist in measuring organizational performance and to determine the services and care that patients require and request [1].
Patient-reported experience measures (PREMs) are collected directly from patients, pertaining to their individual and unique experiences within the health service or their condition [2], while PROM data can relate to the patient’s perception of the impact of their condition (e.g., symptom severity, pain scales, function and/or health-related quality of life) or their interaction and satisfaction with the health service. Patients can input information on both disease-specific and general measures of function and health, which can be tracked over time [2]. Both PROMs and PREMs data can be obtained through questionnaires and/or surveys, with the aim of the collected data being used to initiate or support quality improvement activities and changes in health care [3]. Incorporating PROMs and PREMs data into clinical practice has the potential to narrow the gap between the clinician’s and patient’s views of the care provided and help tailor individualised care plans to meet the patient’s preferences and needs [4]. Evidence also exists identifying positive associations between patient safety and patient experience [1].

2. Concept 1: Geographical Contexts of Included Studies

A total of 24 (27.9%) studies were from the United States of America [5][6][7][8][9][10][11][12][13][14][15][16][17][18][19][20][21][22][23][24][25][26][27][28], 15 (17.4%) from the United Kingdom [3][29][30][31][32][33][34][35][36][37][38][39][40][41][42], 8 (9.3%) from Canada [43][44][45][46][47][48][49][50], 6 (6.9%) from the Netherlands [51][52][53][54][55][56], 5 (5.8%) from Australia [57][58][59][60][61], 4 (4.6%) from Nigeria [62][63][64][65], 2 (2.3%) from Hong Kong [66][67], 3 (3.5%) from Ireland [68][69][70], 3 (3.4%) from India [71][72][73], 2 (2.3%) from Italy [74][75] and 2 (2.3%) from Greece [76][77]. Single studies (1.2%) were reported from Sweden [78], Germany [79], China [80], Denmark [81], Ethiopia [82], Pakistan [83], Uganda [84], Finland [85], Ghana [86], Tanzania [87], Saudi Arabia [88] and New Zealand [89]. One study was reported from across both Australian and New Zealand hospitals [90]. 

3. Concept 2: Characteristics of Included Studies

3.1. Study Populations and Settings

The population sizes for the single studies included ranged from 7 participants [30] to 2,648,275 [27]. The majority of studies (n = 28; 32.5%) were undertaken in general acute hospital inpatient units [5][6][8][10][11][16][19][20][21][24][25][28][32][34][35][47][54][59][66][67][71][74][76][77][78][80][83][86], while 12 studies (13.9%) were reported more specifically as being set within the Emergency Department [12][13][14][18][42][43][49][56][68][70][73][75] and 8 studies (9.3%) were relevant to surgical settings [9][15][17][22][37][48][69][89]. Thirteen studies (15.1%) were undertaken in outpatient clinics [23][27][33][45][50][62][64][65][72][82][85][87][88]. Three studies (3.4%) reported on inpatient and outpatients as participants [55][63][84] and three studies (3.4%) included data collected from health professionals [30][31][38]. Nine studies (10.4%) took place within oncology, haematology or palliative care inpatient or outpatient units [7][26][30][31][36][44][46][79][81]. Single studies reported on patients undergoing colonoscopy [58] and haemodialysis [39], and one research reported on two patient groups with rare diseases of sclerosing cholangitis and kidney disease requiring transplant [38]. Some studies reported mixed settings/patient groups.

3.2. Study Design, Methodology and Data Collection Methods

Seven systematic research [3][29][40][41][51][52][57] were included as they contained aspects that pertained to the use of PREMs or PROMs data in practice and/or barriers and facilitators to the implementation of the collected data. Table 1 provides a summary of these research. It is important to note that some of the included systematic research included studies of paediatric populations and/or settings other than hospitals. One systematic research protocol was also included in the selection [60], and the researchers were contacted to see if the research was completed, but no data were available at this time. The research aims to examine factors influencing the fidelity of implementation of PROMs data and is ongoing.
Table 1. Characteristics of systematic reviews relevant to the topic.
Author Country of Origin Number of Included Studies Type of Review and Primary Focus Summary of Results (Pertaining to Implementation)
Bastemeijer, et al., 2019 [51] Netherlands 21 Systematic review (SR) of studies that reported on quality improvement activities in hospital settings based on patient experience data; barriers and promoters also reported on Quality improvement (QI) strategies included staff and patient education, audit and feedback processes, clinician reminders, organisational and policy change. Barriers pertain to data collection, lack of time and scepticism regarding the benefits of change. Organisational support staff and patient involvement were reported as facilitators
Boyce et al., 2014 [29] UK 16 Qualitative synthesis examining the experience of health professionals using PROM data to improve care quality Barriers to and facilitators of the use of data were reported under four themes, summarised as practical, attitudinal, methodological and impact categories. Infrastructure, timing and workload must be considered prior to collecting PROM data to ensure the use of findings. Including staff in the planning stage may improve engagement, attitudes and subsequent use of data. Interpretation of PROMs data varies, which requires further consideration
Foster et al., 2018 [40] UK 6 systematic reviews Systematic review of systematic reviews Time and resources needed for preparing and designing processes for implementing PROMs and changes relating to PROMs data. Recommendation for ‘leader’ to facilitate the implementation of strategies based on feedback. Contextual considerations and staff training are needed. Gaps identified in factors that influence the implementation of PROMs
Gleeson et al., 2016 [3] UK 11 SR of how PREMs are collected and used to inform QI projects in hospitals; barriers to and facilitators of using patient experience data also reported Patient experience data mostly collected via surveys. Difficulties noted in evaluating any changes from implementing the results of experience data into practice. Formal staff training suggested for the analysis of data and implementation of subsequent QI projects, as a lack of confidence in interpreting data was seen as a major barrier
Graupner et al., 2021 [52] Netherlands 22 SR of the effectiveness of PROMs on patient outcomes, patient experiences and process indicators in cancer care. Fifteen studies compared PROMs with no PROM Feedback to health professionals and patients from collected PROM data led to improvements in symptom management, communication between patients and healthcare providers, as well as HRQoL and patient satisfaction. Results were not statistically significant due to small samples
Greenhalgh et al., 2017 [41] UK 36 Two realist syntheses; one to develop a classification and taxonomy of programme theories with the development of a logic model on the collation, interpretations and use of PROMs data. The second synthesis explored how PROMs data work in practice in detail, including (but not limited to) an analysis of barriers and supporters of the implementation process and unintended consequences PROMs data that were deemed to be clear and credible, focused on patient care improvement and that were timely, were more likely to be used to develop improvement strategies. System-wide approaches were then needed for implementing improvement strategies. PROMs were a beneficial method for patients to raise concerns, but improvements in communication with health care providers were less overt. The reviews highlighted challenges with moving beyond collecting PROM data to effectively using results for any change in practice
Ishaque et al., 2019 [57] Australia 22 studies included with 25 comparisons SR of RCTs comparing the effectiveness of PROM with no PROM, with outcomes including health care processes, health outcomes and satisfaction with care Improvements noted in clinician/patient communication and decision making; however, many studies focused on statistical significance, rather than highlighting clinically meaningful changes in outcomes or care processes. Some, but not all, studies implemented strategies based on PROMs use. Methodological limitations noted within studies
Of the primary studies, eleven (12.7%) used qualitative methods [32][33][38][39][43][44][47][59][68][81][89], with one of these studies reporting an ethnographic approach [81]. Fifty-six studies (65.1%) reported using quantitative methods [5][6][7][8][9][10][11][12][13][14][15][16][17][18][19][20][21][23][24][25][26][27][28][34][35][37][42][45][46][48][49][50][54][55][56][58][61][62][63][64][65][66][69][70][71][72][73][74][77][78][79][80][84][87][88][90].
Eleven of the included research (12.7%) used mixed methods for their studies [22][30][31][36][67][75][76][82][83][85][86]. Two of the quantitative studies (2.3%) reported specifically on using the Kaizen Lean methodology [49][69], which is based on the principles of process standardisation for quality improvement. Six studies (6.9%) examined various factors influencing patient satisfaction [24][27][70][73][80][84] and five other studies (5.8%) explored predictors of patient satisfaction [9][82] and/or correlations with other outcomes [15][34][48] (e.g., adverse events). Researchers also included one clinical trial protocol [39], as it outlined a prospective study that specifically examined the use of collected PROM data, as well as barriers and facilitators related to the data and preferred methods of feedback from both patients and physicians.
Regarding the data collection methods, surveys or questionnaires were the most popular method, as reported in 65 (75.5%) studies [5][6][7][8][9][10][11][12][13][14][15][16][17][18][19][20][21][22][23][24][25][26][27][28][30][31][34][35][36][37][42][44][45][46][48][49][50][54][55][56][58][62][63][64][65][66][67][69][70][71][73][74][75][76][77][78][79][80][82][83][84][85][86][87][88][90]. Focus groups were utilized in 6 (6.9%) studies [31][39][59][68][81][86] and interviews (including semi-structured interviews) were reported in 15 (17.4%) studies as data collection methods [22][30][32][36][38][39][43][47][68][72][75][76][82][83][89].

3.3. Measurement Tools Used in Included Studies

The Hospital Consumer Assessment of Healthcare Providers and Systems tool (HCAHPS) was the most frequently used tool for measuring patient satisfaction, used either in its entirety or parts thereof [6][8][9][10][13][14][15][16][17][19][21][22][24][28][48]. Other frequently used tools included Press Ganey surveys for measuring patient satisfaction [22][27][28][56][59] and versions or variations of the 15-item Picker survey [35][36][45][66][75]. 
Validated scales were used to collect PROM data, particularly within oncology studies [26][30][31][46] and studies of renal patients [39][90] or those with rare diseases [38]. Most studies used non-validated tools that were developed by the researchers based on the literature and/or previous research. Three studies reported on the development and psychometric properties of a new patient-report measurement tool [23][42][67]. 

4. Concept 3: Application of PREMs/PROMs Data to Clinical Practice

Of the 86 included research, only 22 primary studies reported on ways in which the collected data were used in practice, which are discussed in more detail below. Each of the six included systematic research included some detail pertaining to the application of data to clinical practice (refer Table 1). Two systematic research (total of 33 included studies) [3][51] addressed quality improvement programs arising from collected PROMs/PREMs data. One additional study [37] was reporting on an aspect of a larger PhD thesis, which examined a new model of care for supplying patient medication at discharge. Collected PROM data were used to support the new model. Roberts et al. [60] reported ongoing work to examine factors that influence the fidelity of the implementation of PROMs in routine patient care.
The most frequently reported utilisation of the collected data was to improve communication between patients and health care staff. Two studies [13][18] reported on the use of the AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) communication framework, with results from their studies highlighting improvement in patient satisfaction scores after implementing the framework. Real-time feedback was reported on as a way to also improve patient–physician communication [10].
Four qualitative studies reported perspectives on the use of collected data [38][39][43][81]. Thestrup Hansen et al. [81] conducted an ethnographic study which explored patients’ perspectives on the use of PROMs data in haematology clinics. Patients reported that undertaking a PROMs survey provided them with topics to discuss with a doctor; however, some reported being confused by the purpose and utility of the data. Aiyegbusi et al. [38] reported patient and physician perspectives on the use of PROM data, with both groups reporting communication benefits through using PROM data to instigate discussions on quality of life or symptom management. It was also reported that the use of PROMs data facilitated patient-centred care and patient involvement, although it was suggested by physicians that specific PROM tools were more effective than generic tools for their patient cohort who had rare diseases [38]. Dainty et al. [43] reported physicians’ perspectives on the use of PROM data in the Emergency Department (ED) and identified tension between the dynamic and complex nature of the ED and the application of PROM data. More specifically, participants suggested that, as they often saw patients for short periods and frequently at times of crisis, there was preference for the use of objective data (e.g., detail on adverse events and readmission data). Concerns were voiced regarding the legal and ethical implications of using patient-reported data due to limited follow-up with patients. Other issues of the subjectivity and timing of collecting data were also seen as limitations to the application of PROMs in the ED; however, some participants suggested a benefit in using PROMs to facilitate communication between patients and physicians. The researchers highlighted the importance of physician involvement in planning and implementing PROMs in the ED [43]. Anderson et al. [39] reported a clinical trial protocol for a qualitative study on the use of PROMs in patients requiring haemodialysis. This is ongoing and will capture data on the use of electronic PROMs for this context.
Other applications of collected data included the establishment of a patient liaison program to monitor patients’ satisfaction and improve care and patient flow within the emergency department [12][49], an increase in screening rates for patient distress within the oncology setting [26], the implementation of nursing care bundles [21], strategies for reducing noise levels within hospital wards [22] or improving cleanliness and waiting times in the outpatient department [87]. The implementation of specialist oncology nurses [30][31] or a nurse–midwife [25] to coordinate patient care and flow through different care settings was also reported on and evaluated using patient-specific or general satisfaction surveys. Additionally, data were used to reorientate care towards patient’s centeredness to ensure that patients are the focus of their care and participate in their own goal setting [11].
Multifaceted interventions were reported on in two additional quality-improvement projects [5][19], whereby audit data were collected pre- and post-interventions, with improvement noted in both patient satisfaction scores and staff responses. Improvements addressed (but were not limited to) patient–staff communication, patient discharge instructions, patient nutrition, staff availability and maintenance of patient dignity.

5. Concept 4: Facilitators and Barriers to Using Collected PREMs and PROMs Data

Several studies reported on barriers to and facilitators of collecting PROMs data; however, for this concept, researchers report on barriers to and facilitators of using or implementing collected PROMs/PREMs data in hospitals for changes in services or practice. Of the systematic research, Greenhalgh et al. [41] highlighted the distinction between individual PROMs measures (such as those for symptom reporting or pain scales) and measures that are used for service improvement or service quality measures (e.g., satisfaction scores). Boyce et al. [29] reported on sixteen studies in their research , exploring health professionals’ experiences of using collected data, with the barriers reported on including inadequate resources and poor attitudes to PROM use. Although participants inferred benefit to the use of collected PROMs data for improving patient care, concerns were raised around patient privacy, confusion regarding the goals or aims of implementing PROMs data and limited managerial support to make changes. Incorporating clinicians at the planning stage of any PROM-based intervention was recommended to facilitate change [29].
Forster et al. [40] reported on six systematic research (118 total studies), with a focus on facilitators of and barriers to implementing patient-reported outcome measures for health services. Most of the included studies reported on challenges associated with collecting data, rather than the use of collected data, and the researchers recommended further research on how organisational culture impacts and supports changes in practice following the collection of PROMs data. Across the relevant studies, barriers and facilitators were reported under patient, staff organisational or data and intervention-related categories.

References

  1. Doyle, C.; Lennox, L.; Bell, D. A systematic review of evidence on the links between patient experience and clinical safety and effectiveness. BMJ Open 2013, 3, e001570.
  2. Greenhalgh, J. The applications of PROs in clinical practice: What are they, do they work, and why? Qual. Life Res. 2009, 18, 115–123.
  3. Gleeson, H.; Calderon, A.; Swami, V.; Deighton, J.; Wolpert, M.; Edbrooke-Childs, J. Systematic review of approaches to using patient experience data for quality improvement in healthcare settings. BMJ Open 2016, 6, e011907.
  4. Wiering, B.; de Boer, D.; Delnoij, D. Patient involvement in the development of patient-reported outcome measures: A scoping review. Health Expect. 2017, 20, 11–23.
  5. Chaplin, R.; Crawshaw, J.; Hood, C. Improving patients’ and staff’s experiences of acute care. Nurs. Older People 2015, 27, 25–30.
  6. Figueroa, J.F.; Feyman, Y.; Zhou, X.; Maddox, K.J. Hospital-level care coordination strategies associated with better patient experience. BMJ Qual. Saf. 2018, 27, 844–851.
  7. Gramling, R.; Stanek, S.; Ladwig, S.; Gajary-Coots, E.; Cimino, J.; Anderson, W.; Norton, S.A.; Aslakson, R.A.; Ast, K.; Elk, R.; et al. Feeling heard and understood: A patient-reported quality measure for the inpatient palliative care setting. J. Pain Symptom Manag. 2016, 51, 150–154.
  8. Gupta, M.; Fleisher, L.; Fishman, N.; Raper, S.; Myers, J.S.; Kelz, R.R. Patient Satisfaction in Real-Time: Inpatient Experience Informs Providers and Satisfaction Scores. J. Surg. Res. 2014, 186, 604–605.
  9. Iannuzzi, J.C.; Kahn, S.A.; Zhang, L.; Gestring, M.L.; Noyes, K.; Monson, J.R. Getting satisfaction: Drivers of surgical Hospital Consumer Assessment of Health care Providers and Systems survey scores. J Surg. Res. 2015, 197, 155–161.
  10. Indovina, K.; Keniston, A.; Reid, M.; Sachs, K.; Zheng, C.; Tong, A.; Hernandez, D.; Bui, K.; Ali, Z.; Nguyen, T.; et al. Real-time patient experience surveys of hospitalized medical patients. J. Hosp. Med. 2016, 11, 251–256.
  11. Jiang, C.; Desmond, S.; Thompson, R.; Bavishi, S. Use of patient-centered goals to increase patient satisfaction: A quality improvement project. Phys. Med. Rehabil. 2017, 11, S150.
  12. Lim, C.A.; Eiting, E.; Satpathy, L.; Cowan, E.; Barnett, B.; Calderon, Y. The Impact of a Liaison Program on Patient Satisfaction in the Emergency Department. West J. Emerg. Med. 2019, 20, S18.
  13. Robertson, K.; Berkman, M.; Stoneking, L.; Gurrola, E.; Grall, K.; Drummond, B. Improving Patient Satisfaction Scores in the Emergency Department with AIDET, a Quality Improvement Project: 409. Acad Emerg. Med. 2015, 22, s176.
  14. Robinson, M.; Sampson, A.; Ticgelaor, J. 77 FastER Care in the Emergency Department Leads to Improvement in Emergency Department Throughput Metrics as well as Improved Patient Experience. Ann. Emerg. Med. 2016, 4, S32–S33.
  15. Sacks, G.D.; Lawson, E.H.; Dawes, A.J.; Russell, M.M.; Maggard-Gibbons, M.; Zingmond, D.S.; Ko, C.Y. Relationship between hospital performance on a patient satisfaction survey and surgical quality. JAMA Surg. 2015, 150, 858–864.
  16. Seiler, A.; Visintainer, P.; Brzostek, R.; Ehresman, M.; Benjamin, E.; Whitcomb, W.; Rothberg, M.B. Patient satisfaction with hospital care provided by hospitalists and primary care physicians. J. Hosp. Med. 2012, 7, 131–136.
  17. Shirk, J.D.; Tan, H.J.; Hu, J.C.; Saigal, C.S.; Litwin, M.S. Patient experience and quality of urologic cancer surgery in US hospitals. Cancer 2016, 122, 2571–2578.
  18. Skaggs, M.K.D.; Daniels, J.F.; Hodge, A.J.; DeCamp, V.L. Using the evidence-based practice service nursing bundle to increase patient satisfaction. J. Emerg. Nurs. 2018, 44, 37–45.
  19. Smith, T.; Fondaw, M.; Balls, J.; Forrest, K.; Ceballos, I.; Khaled, Y.; Bowes, K.; Solh, M. Improving hospital consumer assessment of healthcare providers and systems (HCAHPS) scores in bone marrow transplant inpatient setting. Biol. Blood Marrow Transpl. 2014, 20, S126.
  20. Stanowski, A.C.; Simpson, K.; White, A. Pay for performance: Are hospitals becoming more efficient in improving their patient experience? J. Healthc. Manag. 2015, 60, 268–284.
  21. Trail-Mahan, T.; Heisler, S.; Katica, M. Quality improvement project to improve patient satisfaction with pain management. J. Nurs. Care Qual. 2016, 31, 105–112.
  22. Wilson, C.; Whiteman, K.; Stephens, K.; Swanson-Biearman, B.; LaBarba, J. Improving the patient’s experience with a multimodal quiet-at-night initiative. J. Nurs. Care Qual. 2017, 32, 134–140.
  23. Zimmerman, M.; Gazarian, D.; Multach, M.; Attiullah, N.; Benoff, T.; Boerescu, D.A.; Friedman, M.A.; Mehring, L.B.; Moon, S.; Patel, S. A clinically useful self-report measure of psychiatric patients’ satisfaction with the initial evaluation. Psychiatry Res. 2017, 252, 38–44.
  24. Otani, K.; Herrmann, P.A.; Kurz, R.S. Improving patient satisfaction in hospital care settings. Health Serv. Manag. Res. 2011, 24, 163–169.
  25. Paul, J.; Jordan, R.; Duty, S.; Engstrom, J.L. Improving satisfaction with care and reducing length of stay in an obstetric triage unit using a nurse-midwife-managed model of care. J. Midwifer Womens Health 2013, 58, 175–181.
  26. Chiang, A.C.; Buia Amport, S.; Corjulo, D.; Harvey, K.L.; McCorkle, R. Incorporating patient-reported outcomes to improve emotional distress screening and assessment in an ambulatory oncology clinic. J. Oncol. Pharm. Pract. 2015, 11, 219–222.
  27. Fulton, B.R.; Drevs, K.E.; Ayala, L.J.; Malott Jr, D.L. Patient satisfaction with hospitalists: Facility-level analyses. Am. J. Med. Qual. 2011, 26, 95–102.
  28. Siddiqui, Z.; Brotman, D.J. Does provider self-reporting of etiquette behaviors improve patient experience? A randomized controlled trial. J Hosp. Med. 2017, 12, 402–406.
  29. Boyce, M.B.; Browne, J.P.; Greenhalgh, J. The experiences of professionals with using information from patient-reported outcome measures to improve the quality of healthcare: A systematic review of qualitative research. BMJ Qual. Saf. 2014, 23, 508–518.
  30. Kotronoulas, G.; O’Brien, F.; Simpson, M.F.; Maguire, R. Feasibility and Acceptability of the Use of Patient-Reported Outcome Measures in the Delivery of Nurse-Led, Supportive Care to Women with Cervical Cancer. Clin. Nurs. Spec. 2017, 31, E1–E10.
  31. Kotronoulas, G.; Papadopoulou, C.; MacNicol, L.; Simpson, M.; Maguire, R. Feasibility and acceptability of the use of patient-reported outcome measures (PROMs) in the delivery of nurse-led supportive care to people with colorectal cancer. Eur. J. Oncol. Nurs. 2017, 29, 115–124.
  32. Kellezi, B.; Earthy, S.; Sleney, J.; Beckett, K.; Barnes, J.; Christie, N.; Horsley, D.; Jones, T.; Kendrick, D. What can trauma patients’ experiences and perspectives tell us about the perceived quality of trauma care? A qualitative study set within the UK National Health Service. Injury 2020, 51, 1231–1237.
  33. Land, L.M.; Jobanputra, P.; Webber, J.; Ross, J.D. Patient satisfaction in three clinics managing long-term conditions. Br. J. Nurs. 2012, 21, 186–188.
  34. Raleigh, V.S.; Hussey, D.; Seccombe, I.; Qi, R. Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England. BMJ Qual. Saf. 2009, 18, 347–354.
  35. Sullivan, P.; Harris, M.L.; Bell, D. The quality of patient experience of short-stay acute medical admissions: Findings of the Adult Inpatient Survey in England. Clin. Med. 2013, 13, 553.
  36. Tsianakas, V.; Maben, J.; Wiseman, T.; Robert, G.; Richardson, A.; Madden, P.; Griffin, M.; Davies, E.A. Using patients’ experiences to identify priorities for quality improvement in breast cancer care: Patient narratives, surveys or both? BMC Health Serv. Res. 2012, 12, 1–11.
  37. Wright, S.; Morecroft, C.W.; Mullen, R.; Ewing, R. UK hospital patient discharge: The patient perspective. Eur. J. Hosp. Pharm. 2017, 24, 338–342.
  38. Aiyegbusi, O.L.; Isa, F.; Kyte, D.; Pankhurst, T.; Kerecuk, L.; Ferguson, J.; Lipkin, G.; Calvert, M. Patient and clinician opinions of patient reported outcome measures (PROMs) in the management of patients with rare diseases: A qualitative study. Health Qual. Life Outcomes 2020, 18, 177.
  39. Anderson, N.E.; Calvert, M.; Cockwell, P.; Dutton, M.; Aiyegbusi, O.L.; Kyte, D. Using patient-reported outcome measures (PROMs) to promote quality of care in the management of patients with established kidney disease requiring treatment with haemodialysis in the UK (PROM-HD): A qualitative study protocol. BMJ Open 2018, 8, e021532.
  40. Foster, A.; Croot, L.; Brazier, J.; Harris, J.; O’Cathain, A. The facilitators and barriers to implementing patient reported outcome measures in organisations delivering health related services: A systematic review of reviews. J. Patient Rep. Outcomes 2018, 2, 1–16.
  41. Greenhalgh, J.; Dalkin, S.; Gooding, K.; Gibbons, E.; Wright, J.; Meads, D.; Black, N.; Valderas, J.M.; Pawson, R. Functionality and feedback: A realist synthesis of the collation, interpretation and utilisation of patient-reported outcome measures data to improve patient care. Health Serv. Deliv. Res. 2017, 5, 1–280.
  42. Bos, N.; Sizmur, S.; Graham, C.; van Stel, H.F. The accident and emergency department questionnaire: A measure for patients’ experiences in the accident and emergency department. BMJ Qual. Saf. 2013, 22, 139–146.
  43. Dainty, K.N.; Seaton, B.; Laupacis, A.; Schull, M.; Vaillancourt, S. A qualitative study of emergency physicians’ perspectives on PROMS in the emergency department. BMJ Qual. Saf. 2017, 26, 714–721.
  44. Fitch, M.I.; Coronado, A.C.; Schippke, J.C.; Chadder, J.; Green, E. Exploring the perspectives of patients about their care experience: Identifying what patients perceive are important qualities in cancer care. Supp. Care Cancer 2019, 28, 2299–2309.
  45. Forman, J.; Deyell, M.W.; Hsieh, S.; Lindenberg, J.; Furlan, B.; Andrade, J.G. Patient care experience with same-day discharge after atrial fibrillation ablation. Heart Rhythm. 2016, 13, S179.
  46. Hannon, B.; Swami, N.; Krzyzanowska, M.K.; Leighl, N.; Rodin, G.; Le, L.W.; Zimmermann, C. Satisfaction with oncology care among patients with advanced cancer and their caregivers. Qual. Life Res. 2013, 22, 2341–2349.
  47. Keller, G.; Merchant, A.; Common, C.; Laizner, A.M. Patient experiences of in-hospital preparations for follow-up care at home. J. Clin. Nurs. 2017, 26, 1485–1494.
  48. Prabhu, K.L.; Cleghorn, M.C.; Elnahas, A.; Tse, A.; Maeda, A.; Quereshy, F.A.; Okrainec, A.; Jackson, T.D. Is quality important to our patients? The relationship between surgical outcomes and patient satisfaction. BMJ Qual. Saf. 2018, 27, 48–52.
  49. Preyde, M.; Crawford, K.; Mullins, L. Patients’ satisfaction and wait times at Guelph General Hospital Emergency Department before and after implementation of a process improvement project. Can. J. Emerg. Med. 2012, 14, 157–168.
  50. Shu, J.; Veinot, P.; Tavares, R.; Boyle, J.; Bell, M. Evaluation of Patient Satisfaction at the Sunnybrook Health Sciences Centre Rheumatology Outpatient Clinic. J. Rheumatol. 2011, 28, 1181.
  51. Bastemeijer, C.M.; Boosman, H.; van Ewijk, H.; Verweij, L.M.; Voogt, L.; Hazelzet, J.A. Patient experiences: A systematic review of quality improvement interventions in a hospital setting. Patient Relat. Outcome Meas. 2019, 10, 157–169.
  52. Graupner, C.; Kimman, M.L.; Mul, S.; Slok, A.H.; Claessens, D.; Kleijnen, J.; Dirksen, C.D.; Breukink, S.O. Patient outcomes, patient experiences and process indicators associated with the routine use of patient-reported outcome measures (PROMs) in cancer care: A systematic review. Supp. Care Cancer 2021, 29, 573–593.
  53. Van Egdom, L.S.E.; Oemrawsingh, A.; Verweij, L.M.; Lingsma, H.F.; Koppert, L.B.; Verhoef, C.; Klazinga, N.S.; Hazelzet, J.A. Implementing Patient-Reported Outcome Measures in Clinical Breast Cancer Care: A Systematic Review. Value Health 2019, 22, 1197–1226.
  54. Van Galen, L.S.; van der Schors, W.; Damen, N.L.; Kramer, M.H.; Wagner, C.; Nanayakkara, P.W.B. Measurement of generic patient reported outcome measures (PROMs) in an acute admission unit: A feasibility study. Acute Med. 2016, 15, 47.
  55. Kleefstra, S.M.; Zandbelt, L.C.; de Haes, H.J.; Kool, R.B. Trends in patient satisfaction in Dutch university medical centers: Room for improvement for all. BMC Health Serv. Res. 2015, 15, 1–9.
  56. Louis, C.; Nguyen, M. Assessing Emergency Department (ED) Patient Satisfaction: Comparison Between the Press Ganey and Institution-Implemented Surveys (conference abstract). In Proceedings of the Southern California Conferences for Undergraduate Research, Pomona, CA, USA, 18 November 2017; Available online: https://www.sccur.org/ (accessed on 21 August 2020).
  57. Ishaque, S.; Karnon, J.; Chen, G.; Nair, R.; Salter, A.B. A systematic review of randomised controlled trials evaluating the use of patient reported outcomes (PROMs). Qual. Life Res. 2019, 28, 567–592.
  58. Lin, L.; Khaing, M.M.; Kellar, P.; Hartnell, F.; Croese, J.; Hodgson, R.; Thomas, J.; Franz, R.; Hughes, A.; Iswariah, H.; et al. Clinical Service and Quality Improvement: Patient reported outcome measures (PROMs)-thirty day mortality and adverse events post colonoscopy. A prospective observational study from a metropolitan Australian hospital. J Gastroenterol Hepatol 2019, 34, 613.
  59. Rapport, F.; Hibbert, P.; Baysari, M.; Long, J.C.; Seah, R.; Zheng, W.Y.; Jones, C.; Preece, K.; Braithwaite, J. What do patients really want? An in-depth examination of patient experience in four Australian hospitals. BMC Health Serv. Res. 2019, 19, 1–9.
  60. Roberts, N.A.; Alexander, K.; Wyld, D.; Janda, M. Factors in Randomized Controlled Trials Reported to Impact the Implementation of Patient-Reported Outcome Measures Into Routine Care: Protocol for a Systematic Review. JMIR Res. Protoc. 2019, 8, e14579.
  61. Roberts, N.A.; Alexander, K.; Wyld, D.; Janda, M. Statistical process control assessed implementation fidelity of patient-reported outcome measures (PROMs) in routine care. J. Clin. Epidemiol. 2020, 127, 76–86.
  62. Iloh, G.; Ofoedu, J.; Njoku, P.; Odu, F.U.; Ifedigbo, C.V.; Iwuamanam, K.D. Evaluation of patients’ satisfaction with quality of care provided at the National Health Insurance Scheme clinic of a tertiary hospital in South-Eastern Nigeria. Niger. J. Clin. Pract. 2012, 15, 469–474.
  63. Obi, I.E. Patient satisfaction with services at a tertiary hospital in south-east Nigeria. Malawi Med. J. 2018, 30, 270–275.
  64. Ogunnowo, B.E.; Olufunlayo, T.F.; Sule, S.S. Client perception of service quality at the outpatient clinics of a general hospital in Lagos, Nigeria. Pan Afr. Med. J. 2015, 22.
  65. Umoke, M.; Umoke, P.C.I.; Nwimo, I.O.; Nwalieji, C.A.; Onwe, R.N.; Emmanuel Ifeanyi, N.; Samson Olaoluwa, A. Patients’ satisfaction with quality of care in general hospitals in Ebonyi State, Nigeria, using SERVQUAL theory. SAGE Open Med. 2020, 8, 2050312120945129.
  66. Andres, E.B.; Song, W.; Song, W.; Johnston, J.M. Can hospital accreditation enhance patient experience? Longitudinal evidence from a Hong Kong hospital patient experience survey. BMC Health Serv Res. 2019, 19, 1–9.
  67. Wong, E.L.; Coulter, A.; Hewitson, P.; Cheung, A.W.; Yam, C.H.; Lui, S.F.; Tam, W.W.; Yeoh, E.K. Patient experience and satisfaction with inpatient service: Development of short form survey instrument measuring the core aspect of inpatient experience. PLoS ONE 2015, 10, e0122299.
  68. Swallmeh, E.; Byers, V.; Arisha, A. Informing quality in emergency care: Understanding patient experiences. Int. J. Health Care Qual. Assur. 2018, 31, 704–717.
  69. Ullah, M.F.; Fleming, C.; Fox, C.; Tewary, T.; Tormey, S. Patient experience in a surgical assessment unit following a closed-loop audit using a Kaizen Lean system. Ir. J. Med. Sci 2020, 189, 641–647.
  70. O’Regan, C.; Ryan, M. Patient satisfaction with an emergency department psychiatric service. Int. J. Health Care Qual. Assur. 2009, 22, 525–534.
  71. Bhaskar, N.L.; Kumar, S.N.S.; Subhashini, M.M.; Reddy, K.T. A study on patient satisfaction through extemporaneous responses from patients in a tertiary care hospital. Indian J. Public Health Res. Dev. 2014, 5, 319.
  72. Puri, N.; Gupta, A.; Aggarwal, A.K.; Kaushal, V. Outpatient satisfaction and quality of health care in North Indian medical institute. Int. J. Health Care Qual. Assur. 2012, 25, 682–697.
  73. Rajendiran, D.; Kamath, R.; Sekaran, V.C.; Shroff, D.D.; D’Souza, B.; Kamath, S. Study on patient perspectives on the promptness and quality of care of road traffic accident victims in a tertiary care hospital in south India. Pak. J. Med. Health Sci. 2017, 11, 1208–1211.
  74. Ruggieri, T.G.; Berta, P.; Murante, A.M.; Nuti, S. Patient satisfaction, patients leaving hospital against medical advice and mortality in Italian university hospitals: A cross-sectional analysis. BMC Health Serv. Res. 2018, 18, 1–9.
  75. Seghieri, C.; Sandoval, G.A.; Brown, A.D.; Nuti, S. Where to focus efforts to improve overall ratings of care and willingness to return: The case of Tuscan emergency departments. Acad Emerg. Med. 2009, 16, 136–144.
  76. Kelepouri, M.; Siskou, O.; Galanis, P.; Konstantakopoulou, O.; Kalokairinou, A.; Mantas, J.; Kaitelidou, D. Measuring Patient Experiences from Intensive Care Units to Improve Health IT Systems and Nursing Care. Stud. Health Technol. Inform. 2019, 262, 166–167.
  77. Matis, G.K.; Birbilis, T.A.; Chrysou, O.I. Patient satisfaction questionnaire and quality achievement in hospital care: The case of a Greek public university hospital. Health Serv. Manag. Res. 2009, 22, 191–196.
  78. Fröjd, C.; Swenne, C.L.; Rubertsson, C.; Gunningberg, L.; Wadensten, B. Patient information and participation still in need of improvement: Evaluation of patients’ perceptions of quality of care. J. Nurs. Manag. 2011, 19, 226–236.
  79. Lamprecht, J.; Thyrolf, A.; Mau, W. Health-related quality of life in rehabilitants with different cancer entities. Eur. J. Cancer Care 2017, 26, e12554.
  80. Sipsma, H.; Liu, Y.; Wang, H.; Zhu, Y.; Xue, L.; Alpern, R.; Dale, M.; Bradley, E. Patient experiences with inpatient care in rural China. Int. J. Qual. Health Care 2013, 25, 452–458.
  81. Thestrup Hansen, S.; Kjerholt, M.; Friis Christensen, S.; Brodersen, J.; Hølge-Hazelton, B. “I Am Sure That They Use My PROM Data for Something Important.” A Qualitative Study About Patients’ Experiences from a Hematologic Outpatient Clinic. Cancer Nurs. 2020, 43, E273–E282.
  82. Geberemichael, S.G.; Metaferia, G.Z.; Takele, G.M.; Johnston, J.C. Patient satisfaction with outpatient neurology services: A momentum for improvement. J. Neurol. Sci. 2011, 303, 128–132.
  83. Kanwal, K.; Rafi, Y.; Sarwar, M.Z.; Naqi, S.A. Quality of Medical Care: Patient experiences and satisfaction at tertiary care setting in Public Hospital in Pakistan. Pak. J. Med. Health Sci. 2019, 13, 115–118.
  84. Nabbuye-Sekandi, J.; Makumbi, F.E.; Kasangaki, A.; Kizza, I.B.; Tugumisirize, J.; Nshimye, E.; Mbabali, S.; Peters, D.H. Patient satisfaction with services in outpatient clinics at Mulago hospital, Uganda. Int. J. Qual. Health Care 2011, 23, 516–523.
  85. Werkkala, C.M.; Bäckmand, H.M.; Kuosmanen, L.M.; Vastamäki, M.H.; Rajala, T.H.; Lindqvist, P.R.; Jylhä, P.J. Efficacy of a real-time patient feedback system: Patient satisfaction study in psychiatry. Nord. J. Psychiatry 2020, 74, 155–162.
  86. Yawson, A.E.; Afua, A.H.; Amoo, P.; Reindorf, A.C.; Seneadza, H.N.A.; Baddoo, A.N. In the eyes of the beholder: Assessment by clients on healthcare delivery in a large teaching hospital in Ghana. West Afr. J. Med. 2013, 32, 31–39.
  87. Kamiya, Y.; Ishijma, H.; Hagiwara, A.; Takahashi, S.; Ngonyani, H.A.; Samky, E. Evaluating the impact of continuous quality improvement methods at hospitals in Tanzania: A cluster-randomized trial. Int. J. Qual. Health Care 2017, 29, 32–39.
  88. Algudairi, G.; Al-Eisa, E.S.; Alghadir, A.H.; Iqbal, Z.A. Patient satisfaction with outpatient physical therapy in Saudi Arabia. BMC Health Serv. Res. 2018, 18, 1–8.
  89. Beaton, A.; Thorburn, J. Improving patient experience and outcomes following serious injury. N.Z. Med. J. 2019, 132, 15–25.
  90. Morton, R.L.; Lioufas, N.; Dansie, K.; Takahashi, S.; Ngonyani, H.A.; Samky, E. Use of patient-reported outcome measures and patient-reported experience measures in renal units in Australia and New Zealand: A cross-sectional survey study. Nephrology 2020, 25, 14–21.
More
© Text is available under the terms and conditions of the Creative Commons Attribution (CC BY) license; additional terms may apply. By using this site, you agree to the Terms and Conditions and Privacy Policy.
Upload a video for this entry
Information
Subjects: Health Policy & Services
Contributors MDPI registered users' name will be linked to their SciProfiles pages. To register with us, please refer to https://encyclopedia.pub/register :
Kathryn Kynoch
,
Mary Ameen
,
Mary-Anne Ramis
,
Hanan Khalil
View Times: 269
Revisions: 3 times (View History)
Update Date: 30 Sep 2022
Table of Contents
    1000/1000
    Hot Most Recent
    Feedback