IC can be characterized as the extent to which an organization’s values and norms emphasize innovation
[46][57]. IC can be described as the shared expectations, perceptions, or encouragement for innovation as perceived by individuals. It represents an employee’s outlook on the procedures, policies, and behaviors that promote the creation and implementation of new ideas in the workplace
[47][58].
2.2. Transformational Leadership (TL) and Employee’s Innovative Work Behavior (EIWB)
TL comprises five essential attributes, specifically visionary outlook, motivational communication, encouraging leadership, intellectual stimulation, and individual acknowledgment
[36][48]. TL inspires followers through their visionary guidance and motivates them through delegating autonomy, acknowledging recognition, and encouraging them to think in alignment with the broader organizational goals
[4][9][48][4,9,65]. TL engages both the organization and its members in critical and innovative thinking, playing a vital role in building positive change and innovation within the organizational context
[28][49][28,66]. TL has been recognized as a strong organizational strategy for stimulating organizational innovation
[50][67], employee behaviors, and performance beyond their roles
[51][68]. Furthermore, TL molds followers’ sense of security in their work and presents an appealing vision for the future
[52][61]. In such scenarios, followers may demonstrate a keen inclination to embrace novel approaches for accomplishing their tasks
[53][69].
Innovation entails the creation, dissemination, and application of novel ideas to improve workplace tools and processes
[54][70]. Distinguishing between innovation and creativity, creativity involves the generation of fresh and valuable ideas
[55][71]. However, innovation is centered on execution rather than solely generating ideas
[55][71]. It entails the deliberate introduction and application of novel and enhanced approaches to tasks and processes
[56][72]. Hence, implementation constitutes an inherent component of innovation, serving to convert creativity into tangible actions or outcomes
[23]. The process of developing new ideas as a fundamental element is regarded as the inception of innovation
[37][49]. In the SMEs, EIWB has emerged as a crucial driver of competitive advantage
[28]. For SMEs to deliver high-quality services and enhance their business performance, the adoption of EIWB is imperative to thrive in a rapidly evolving environment
[28]. Drawing from the SET, TL engages followers in social exchange processes rooted in companionship and strong interpersonal trust. Therefore, employees who experience personalized care and support from TL exhibit a high dedication to generating, advocating for, and actualizing daily ideas aimed at elevating individual service levels.
2.3. The Mediating Role of Employee’s Intellectual Agility (EIA)
SMEs are frequently recognized as the primary catalysts for driving economic growth. Thriving and enduring within an increasingly knowledge-oriented society based on the capacity to actively engage in the exploration, generation, and experimentation of novel innovations, product lines, manufacturing methodologies, knowledge dissemination, and corporate frameworks
[57][43]. These capabilities, often referred to as innovativeness, are esteemed as crucial assets that serve as the bridge connecting a firm’s innate innovation capacities with the results generated by the innovation process
[7][21][7,21]. Innovativeness is considered an intangible asset ingrained within the expertise of human organizational capital. Nurturing employees’ intellectual potential empowers organizations to transform accumulated knowledge into new lines of products, services, or processes that align with market demands
[20].
The significance of knowledge management has been acknowledged for over three decades within academic literature. Knowledge is embedded within the human capital of organizations, and it is the organizational challenge to effectively develop and utilize the capacity of individual knowledge in the process of value creation. Within the realm of organizational dynamics, the repository of organizational human capital takes center stage, thereby underscoring the pivotal role of comprehending the inherent agility within human resources. This comprehension is instrumental in unlocking a comprehensive grasp of organizational agility in its entirety. This type of agility is referred to as EIA
[57][43]. EIA is the establishment of forward-looking incentives to promote individual learning encompassing shifts in structure and systems. Moreover, the recent literature on knowledge management recognized the importance of cultivating an environment conducive to optimizing employee effort and innovation. These initiatives involve diverse realms, such as supporting knowledge and skills, nurturing self-assurance, and proficiency, cultivating enthusiasm and motivation to confront challenges, and advancing the removal of potential barriers. Moreover, multiple empirical studies have provided evidence that adeptness in transforming and harnessing information enhances both innovative capacities and overall organizational accomplishments
[7]. Therefore, enhancing EIA produces a positive impact on overall organizational innovation.
Leaders and managers play a pivotal role in cultivating an innovation-friendly atmosphere, EIA and capabilities invariably contribute to achieving innovation’s success
[57][43]. EIA involves the process of comprehending the challenges encountered by firms and subsequently translating this acquired knowledge into actionable steps within a business context. Further, it involves adapting the skills and expertise inherent to the business to effectively address the evolving demands of a dynamic environment
[7]. As a result of such investments, employees develop a sense of appreciation towards their respective organizations for endowing them with invaluable resources encompassing new knowledge, skills, abilities, and various other attributes (KSAOs). Once equipped with these resources, employees are motivated to disseminate them amongst their peers and colleagues, thereby encouraging a culture of knowledge management behaviors. Moreover, engagement in firm-specific knowledge management behaviors stimulates employees to cultivate, advocate for, and execute novel concepts and methodologies, which elevate their capacity for innovation.
2.4. The Mediating Role of Employee’s Intellectual Agility (EIA)
SMEs are frequently recognized as the primary catalysts for driving economic growth. Thriving and enduring within an increasingly knowledge-oriented society based on the capacity to actively engage in the exploration, generation, and experimentation of novel innovations, product lines, manufacturing methodologies, knowledge dissemination, and corporate frameworks
[57][43]. These capabilities, often referred to as innovativeness, are esteemed as crucial assets that serve as the bridge connecting a firm’s innate innovation capacities with the results generated by the innovation process
[7][21][7,21]. Innovativeness is considered an intangible asset ingrained within the expertise of human organizational capital. Nurturing employees’ intellectual potential empowers organizations to transform accumulated knowledge into new lines of products, services, or processes that align with market demands
[20].
The significance of knowledge management has been acknowledged for over three decades within academic literature. Knowledge is embedded within the human capital of organizations, and it is the organizational challenge to effectively develop and utilize the capacity of individual knowledge in the process of value creation. Within the realm of organizational dynamics, the repository of organizational human capital takes center stage, thereby underscoring the pivotal role of comprehending the inherent agility within human resources. This comprehension is instrumental in unlocking a comprehensive grasp of organizational agility in its entirety. This type of agility is referred to as EIA
[57][43]. EIA is the establishment of forward-looking incentives to promote individual learning encompassing shifts in structure and systems. Moreover, the recent literature on knowledge management recognized the importance of cultivating an environment conducive to optimizing employee effort and innovation. These initiatives involve diverse realms, such as supporting knowledge and skills, nurturing self-assurance, and proficiency, cultivating enthusiasm and motivation to confront challenges, and advancing the removal of potential barriers. Moreover, multiple empirical studies have provided evidence that adeptness in transforming and harnessing information enhances both innovative capacities and overall organizational accomplishments
[7]. Therefore, enhancing EIA produces a positive impact on overall organizational innovation.
Leaders and managers play a pivotal role in cultivating an innovation-friendly atmosphere, EIA and capabilities invariably contribute to achieving innovation’s success
[57][43]. EIA involves the process of comprehending the challenges encountered by firms and subsequently translating this acquired knowledge into actionable steps within a business context. Further, it involves adapting the skills and expertise inherent to the business to effectively address the evolving demands of a dynamic environment
[7]. As a result of such investments, employees develop a sense of appreciation towards their respective organizations for endowing them with invaluable resources encompassing new knowledge, skills, abilities, and various other attributes (KSAOs). Once equipped with these resources, employees are motivated to disseminate them amongst their peers and colleagues, thereby encouraging a culture of knowledge management behaviors. Moreover, engagement in firm-specific knowledge management behaviors stimulates employees to cultivate, advocate for, and execute novel concepts and methodologies, which elevate their capacity for innovation.
2.5. The Mediating Role of Employee Voice (EV)
EV incorporates the input of employees, comprising their remarks, reflections, concerns, and ideas related to their job roles to enhance the overall organizational operations and work environment
[22]. It indicates an individual’s inclination to actively discuss change and generate ideas. Moreover, it is referred to as a behavior that emphasizes the articulation of constructive challenges to facilitate progress rather than mere criticism
[42][53]. As integral members of the organization, employees contribute their perspectives and recommendations to enhance the operational aspects of the organization, thereby offering their input to make the organization more competitive
[23]. EV includes the voluntary or structured communication of ideas, viewpoints, recommendations, or alternative strategies directed toward a particular recipient within or outside the organization. This communication is driven by the intention to rectify an undesirable situation and enhance the present functioning of the organization, group, or individual
[58][73]. Scholarly literature uniformly agrees that “voice” constitutes a behavior rooted in problem-solving, change-driven, and improvement-focused actions. Further, it also includes activities like speaking up and whistleblowing, all of which contribute to many favorable outcomes, including organizational innovation
[28][29][28,29]. Therefore, it is significant for organizations to make dedicated endeavors to establish such mechanisms that promote an environment where employees can actively participate in voice behaviors
[59][60][74,75].
Existing literature indicates that leadership holds significance in shaping innovation within organizations. However, there remains a scarcity of research investigating the specific mechanisms through which TL impacts EIWB
[28][61][28,76], particularly in SMEs
[62][63][77,78]. TL can engage in personal interactions and communication with each employee, explicating the necessity and path towards innovative work
[34]. Moreover, they can inculcate a sense of confidence among employees, assuring them that their ideas and suggestions will be duly acknowledged and considered for top management agenda points for decision-making. Incorporating employees’ ideas and suggestions into the organizational decision-making process empowers SMEs to enhance innovation and EIWB
[48][65].
TL has the capacity to encourage open communication and whistleblowing behaviors, enabling the identification and reporting of practices that impede organizational innovation
[64][79]. The inspirational communication skills of a TL have the potential to build confidence in employees, motivating them to highlight errors and offer suggestions for innovation without hesitation. Recognition, trust, and encouragement in leadership have been firmly established as pivotal factors that influence the development of EV behaviors that promote innovative practices
[28][65][28,80]. Based on SET, the initial behaviors of support are instrumental in shaping the reciprocal interactions within social exchange processes
[66][60]. TL purposefully conveys a belief in the capabilities of followers and inspires them to strive for a more promising future
[67][81]. TL is characterized by a willingness to comprehend followers’ concerns and take suitable measures to address specific individuals’ needs
[68][82]. TL can achieve this by actively listening, engaging in direct conversations with staff members, fostering an environment where they can express themselves freely, and providing support for voice behavior
[34].
2.6. The Moderating Role of Innovation Climate (IC)
IC refers to the way employees perceive various aspects of organizational activities, such as organizational support, practices, reward policies, procedures, and expectations within the organization
[30]. It serves as a perceptual framework through which businesses can create purposeful work environments that yield the desired outcomes for employees
[31]. The organizational climate holds a crucial and strategic role in shaping and influencing innovation
[23]. Innovation paves the way for a culture that promotes creative thinking while also embracing the notion of learning from previous mistakes
[69][83]. Moreover, IC signifies an environment where individual ideas hold significance, facilitating both individual and organizational growth
[70][84]. Similarly, it is an environment that fosters and amplifies novel ideas while also nurturing a high degree of adaptability
[71][85].
In line with the COR theory, a fundamental requirement for individuals to safeguard against resource depletion and accumulate resources is the necessity to invest in them
[72][86]. This implies that individuals possessing a greater abundance of resources exhibit greater proficiency in orchestrating and accumulating resources, which leads them towards less vulnerability and resource attrition. When the IC within an organization is robust, employees exhibit a heightened inclination toward enhancing the existing work environment through innovative efforts
[34]. Moreover, they can tap into a broader array of internal resources by effectively integrating, managing, and judiciously harnessing emotions. With the same notion, a diminished IC within the organization can result in the exhaustion of emotional resources among employees. In situations where these lost resources are not replenished, employees may curtail the corresponding behaviors to avert further resource diminishment
[72][86].
EIA serves as a mediator between TL and EIWB. However, contextual factors magnify the influence of EIA on EIWB. In the presence of IC, employees are more prone to receive encouragement and potential rewards for their innovative ideas within the business
[31]. An empirical study unveiled that employees who possess EIA align themselves closely with the organization’s goals and values, demonstrating a willingness to exceed standard expectations in furthering those objectives
[7]. Furthermore, these individuals derive greater job satisfaction and perceive their capabilities to perform their work more effectively
[7]. Therefore, firms that encourage a strong IC are more inclined to prioritize the cultivation and implementation of innovative concepts
[31]. A work environment conducive to innovation fosters norms and practices that are endorsed and incentivized by organizations prioritizing dynamic shifts and assuming added responsibilities
[73][87]. Therefore, in an environment where innovation and risk-taking are endorsed, employees experience a sense of empowerment and attribute their accomplishments to their voluntary involvement in novel endeavors
[74][88]. Second, the organizational climate conducive to innovation strongly underscores the values of learning, sharing, advocating, and articulating novel ideas while also facilitating a high level of adaptability
[75][89]. This, in turn, reinforces their sense of self-determination and confidence, prompting them to appraise the outcomes of their efforts more positively
[76][90]. Such a perspective facilitates employees’ access to additional resources and amplifies their involvement in innovative activities
[77][91].
Third, previous studies have highlighted the necessity of cultivating a positive climate to foster innovation and creativity within an environment that champions a robust and influential EV
[65][80]. Particularly, an IC is characterized by the appreciation of individual ideas, creating an environment conducive to flourish
[70][84]. In scenarios where an organization boasts a high level of IC, there is a pronounced exchange of information, resources, and support between the leader and members. These interactions between leaders and members are characterized by loyalty, amicability, reciprocal trust, and a profound appreciation for each other’s competencies
[78][92]. Thus, employees are likely to display a higher level of resilience towards vulnerability, driven by their high positive anticipations of the conduct and initiatives of TL. In such a context, employees are more inclined to vocalize their thoughts and translate concepts into innovative outcomes. This inclination is nurtured by a strong IC, which motivates them to convert their ideas into tangible innovation practices
[79][93]. Furthermore, this climate inspires fellow employees to generate more pragmatic solutions for the firm’s challenges
[79][93].