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The term robotic automation or robotization refer to the automation of industrial and business processes using robots, of various guises. Robotic automation software refers to a class of software products used in the clerical context. Examples of robotic automation include the use of industrial robots in manufacturing and the use of software robots in automating business processes in services industries. In the latter case, the use of the term robot is metaphorical, conveying the similarity of those software products – which are produced to provide a generic automation capability and then configured within the end user environment to execute manual and repetitive tasks – to their industrial robot counterparts. The metaphor is apt in the sense that the software "robot" is now mimicking or replacing a function classically associated with a person, for example in IVR voice recognition and chatbot technology as a means of data collection and distribution, in place of a person conducting a telephone conversation, for example. The World Bank's World Development Report 2019 shows that robotization creates jobs. In general terms, robotic automation corresponds to an emerging trend for technology to replace the functions performed by humans, particularly in the service sector, where the adoption of – and the concept of – robotics falls significantly behind the rate and incidence of adoption of automation within manufacturing.