1000/1000
Hot
Most Recent
Human Resource Management–Corporate Social Responsibility–Sustainable Performance (HRM–CSR–SP) relationship is considered as a strong theoretical foundation where HRM is critical in educating firms on the values of CSR and leading behaviors to pursue a sustainable performance. This relationship explains the organizations’ behaviors towards developing and implementing CSR policies into strategic and operational decisions by engaging their employees supported by HRM practices to achieve sustainable performance (social, environmental, financial performance).
Dimensions | Sustainable Performance Indicators | |
---|---|---|
Financial | Revenues Gross profit Revenue per Available Room Average daily rate Average Room Rate Gross operating profit per available room Cost per Occupied Room Salary cost Etc. |
|
Environmental | CO2 emission Energy consumption per guest night The energy produced by renewable sources Water consumption Plastic consumption Environmental certification Certified cleaning products Etc. |
|
Social | Human Resource |
Communication between employees and managers Sharing goals Trainings Health and safety Employees satisfaction Benefits Staff turnover Etc. |
Guest | Tourist arrival–daily, weekly, monthly, and yearly Tourist satisfaction Quality perceptions among tourists Innovation in product/services Degree of accessibility to hotels Etc. |
|
Supplier | Partnership with firms that are attentive to sustainability Certifications Supplier meeting specific needs Suppliers fulfilling needs on time Etc. |
|
Community | Professional opportunities to the local area Promoting local, sustainable development Promoting local initiatives (cultural, sporting, etc.) Promoting local, cultural, and historical heritage Etc. |